IT Support Technician - Level II (Dallas onsite, contracted to full time)

Novatae is hiring for an IT Support Technician – Level II with proficient technical knowledge and the capability of confidently and effectively communicating with users to understand problems and explain their solutions.

Requirements

• Provide 'white-glove' support & service to members of the Executive Leadership Team (ELT)
• Provide hardware, software & technical support for computers, peripherals, network printers and conference room equipment throughout the organization
• Serve as the first and second point of contact for users seeking technical assistance in addition to serving as an escalation point for Novatae's outsourced Level I support team
• Document and Update IT processes/workflows, support resolutions, How-To's
• Monitor and respond to cyber security alerts, taking necessary action
• Monitor and respond to M365 alerts, taking necessary action
• Distribute/Revoke system software licensing and various software application access
• Provide after-hours support as needed
• Educate computer Users and make training recommendations, as necessary

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Health Insurance