IT Help Desk Support II
TCP SoftwarePlano, Texas, United States
Posted May 11, 2026
Full Time
About the Company
TCP (TimeClock Plus) is a company that provides flexible, mobile timekeeping and workforce management solutions.
Job Description
The IT Help Desk Support II technician plays a critical role in ensuring a secure, reliable, and high-performing technology experience for TCP Software's workforce. The technician provides expert-level troubleshooting, leads root-cause analysis efforts, and partners closely with internal teams to maintain smooth operations across hardware, software, network, and cloud services.
Requirements
- 2+ years of experience in help desk or technical support roles, preferably in a SaaS or cloud-centric environment
- Strong knowledge of enterprise hardware, operating systems, and network fundamentals
- Hands-on experience with Azure Active Directory / Entra ID, user lifecycle management, and MFA/identity security controls
Benefits
- Competitive salary
- Uncapped commission
- 20 Days of PTO (Paid Time Off)
- 13 days of companywide holidays
- 8 hours to volunteer and impact the community
- Comprehensive benefits (Health/Dental/Vision/401K)
- The work/life set up you need to be successful
- Employee Choice Benefit
