IT Help Desk Support
TCP SoftwareSan Angelo, Texas, United States
Posted May 8, 2026
Full Time
About the Company
TCP (TimeClock Plus) has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions for over 30 years.
Job Description
TCP is committed to cultivating a diverse and inclusive team. The IT Help Desk Support I technician at TCP Software plays a critical role in ensuring a secure, reliable, and high-performing technology experience for our workforce. This position supports a modern SaaS-focused environment that includes cloud platforms, endpoint management, collaboration tools, and customer-facing systems essential to delivering industry-leading workforce management solutions.
Requirements
- Provide advanced technical support for hardware, software, network, SaaS applications, and cloud-service issues.
- Troubleshoot and resolve complex incidents across Windows, macOS, mobile devices, Office 365, and TCP-internal platforms
- Manage and prioritize service tickets in line with SLA expectations
- Collaborate with IT Operations, Security, Development, and Product teams on escalations or cross-functional issues
- Install, configure, and maintain endpoints, peripherals, and collaboration tools used across TCP Software
- Support cloud-based and hybrid infrastructure, including routine maintenance on systems used internally
- Monitor system performance and proactively identify user-impacting trends
- Create and maintain documentation, knowledge base articles, and user-friendly guides
- Deliver IT onboarding sessions and end-user training on tools and security best practices
- Contribute to IT policy development and continuous-improvement initiatives
- Manage user accounts, role-based access, and permissions in Entra ID and related platforms
- Coordinate with external vendors for escalated support or hardware procurement
- Assist with license audits, asset tracking, and SaaS application compliance
- Support AV setups for internal meetings, company events, and hybrid-work collaboration
- Maintain strict adherence to TCPâs security, confidentiality, and data-handling standards
- Mentor junior help desk staff and contribute to a culture of excellence and teamwork
Benefits
- Competitive salary plus uncapped commission
- 20 Days of PTO (Paid Time Off) and 13 days of companywide holidays
- 8 hours to volunteer and impact the community
- Comprehensive benefits (Health/Dental/Vision/401K)
- The work/life set up you need to be successful
- Employee Choice Benefit
