AI Infrastructure Engineer
IntercomLondon, England, United Kingdom
Posted April 17, 2026
Full Time
About the Company
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Job Description
Intercom is seeking a Senior+ AI Infrastructure Engineer to build the systems that train and serve Intercomâs next generation of AI products. The successful candidate will join a small, highly technical team working at the cutting edge of modern AI infrastructure.
Requirements
- 5+ years of experience in software engineering
- Degree in Computer Science, Computer Engineering, or related field
- Hands-on experience with model training, model inference, and low-level GPU work
- Experience with production environments at meaningful scale
- Strong technical fundamentals and ability to communicate complex technical topics to different audiences
Benefits
- Competitive salary
- Equity in a fast-growing start-up
- Regular compensation reviews
- Pension scheme and match up to 4%
- Life assurance
- Comprehensive health and dental insurance
- Flexible paid time off policy
- Paid maternity leave
- Paid paternity leave
- Cycle-to-Work Scheme
- MacBook provided
- Unlimited access to Claude Code and best-in-class AI tools