AI Infrastructure Engineer
IntercomBerlin, Germany
Posted April 17, 2026
Full Time
About the Company
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Job Description
Intercom is looking for Senior+ AI Infrastructure Engineers to build the systems that train and serve Intercom's next generation of AI products. As a Senior AI Infrastructure Engineer, you will implement and scale training pipelines for large transformer and LLM models, build and optimize inference services, and work on GPU-level performance.
Requirements
- A track record of working on model training or model inference at scale, or on low-level GPU coding (e.g. CUDA, Triton)
- 5+ years of experience in software engineering, with a strong track record of shipping high-quality products or platforms
- Degree in Computer Science, Computer Engineering, or a related field (or equivalent experience with very strong fundamentals)
Benefits
- Competitive salary
- Annual bonus
- Equity
- Regular compensation reviews
- Unlimited access to Claude Code and best-in-class AI tools
- Generous paid time off above statutory minimum
- Hybrid working
- MacBooks are our standard, but we also offer Windows for certain roles when needed
- Fun events for employees, friends, and family!