Head of Global Partnerships

Intercom is hiring a Head of Global Partnerships to lead, scale, and evolve this function. This role owns the end-to-end partnerships charter, including ecosystem strategy, partner acquisition and enablement, go-to-market execution, and revenue impact.

Requirements

• 12+ years experience in Partnerships, Business Development, Alliances, or Ecosystem Leadership within SaaS or enterprise technology
• Proven success building and scaling a global partnerships organization
• Experience developing and operationalizing partner programs across multiple partner types: Solutions, Technology, and Strategic
• Strong operational mindset and ability to design processes, define KPIs, build systems, and implement scalable partner motions
• Track record of delivering revenue impact through partner-sourced and partner-influenced pipeline
• Excellent executive presence and ability to influence senior stakeholders internally and externally
• Exceptional relationship-building and negotiation skills

Benefits

• Competitive salary
• Meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family