Senior Product Manager, Web
IntercomLondon, England, United Kingdom
Posted September 19, 2025
Full Time
About the Company
Intercom is a leading AI-first customer service platform offering comprehensive solutions for enhancing customer experience, operational efficiency, and business scalability. The company's core products include Fin AI Agent, an AI-driven helpdesk solution, and the Intercom Customer Service Platform, trusted by thousands of support leaders. Founded in 2011 with backing from prominent venture capitalists, Intercom pioneers a new approach to customer service, focusing on innovation and human-quality interactions.
Job Description
Intercom is seeking a Senior Product Manager to lead the web experience of Fin, their AI customer service agent. The role involves narrative and storytelling, seamless integration of messaging with web experiences, driving project progress, and ensuring high-quality execution. This is a visually impactful and leadership-driven role within a rapidly growing company.
Requirements
- Experience in product management or product marketing, with a track record of delivering impactful digital storytelling.
- Strong communication and collaboration skills.
- A strong design eye and the ability to partner with designers.
- Attention to detail and a commitment to high standards.
Benefits
- Competitive salary and equity
- Regular compensation reviews
- Pension scheme
- Life assurance
- Health and dental insurance
- Flexible paid time off
- Paternity leave
- Cycle-to-Work Scheme
- MacBooks provided