Staff Machine Learning Scientist
IntercomLondon, England, United Kingdom
Posted September 24, 2025
Full Time
About the Company
Intercom is a leading AI-first customer service platform offering comprehensive solutions for enhancing customer experience, operational efficiency, and business scalability. The company's core products include Fin AI Agent, an AI-driven helpdesk solution, and the Intercom Customer Service Platform, trusted by thousands of support leaders. Founded in 2011 with backing from prominent venture capitalists, Intercom pioneers a new approach to customer service, focusing on innovation and human-quality interactions.
Job Description
Intercom is seeking a Staff Machine Learning Scientist to define ML features, research algorithms, and rapidly prototype solutions with their AI Agent Fin. The team is highly product focused, working closely with other teams to deliver value to customers through innovative and scalable ML solutions. The role involves actively mentoring engineers, identifying product impact, and driving the development of cutting-edge machine learning products.
Requirements
- 5-8 years applied ML experience
- Previous background in a senior/staff role (data science, software development or academic)
- Significant, demonstrated impact on product and/or teams
- Strong programming skills
- Experience as primary technical leader
- Strong communication skills
Benefits
- Competitive salary
- Equity
- Lunch included
- Snack foods
- Fully stocked kitchen
- Comprehensive health and dental insurance
- Paid maternity leave
- Family leave
- Cycle to Work Scheme
- Laptop
- Bike storage
- MacBooks