Technical Account Manager
Interface AISan Francisco, California, United States • Palo Alto, California, United States
Posted January 28, 2026
110000 - 150000 USD
Full Time
About the Company
We are committed to providing an inclusive and welcoming environment for all employees and applicants.
Job Description
We are building a universal banking assistant that millions of U.S. consumers can use to transact across all financial institutions. As a Technical Account Manager, you will own the technical success of our customers from contract signature through renewal.
Requirements
- 6+ years in a customer-facing technical role such as TAM, Solutions Engineer, or Implementation Consultant
- Experience supporting complex SaaS implementations, ideally for enterprise or financial clients
- Experience with conversational AI (chatbots, voice, IVR, LLMs) and knowledge base workflows
- Familiarity with SQL, Postman, API workflows, and troubleshooting
- Working knowledge of REST APIs and cloud infrastructure
- Proficiency with tools like Jira, Confluence, Salesforce, and UAT/test management workflows
- Ability to diagnose and communicate technical issues related to latency, call quality, or platform bugs
- Strong communication and stakeholder management skills, especially with non-technical users
- Leverage to your advantage generative AI tools and prompt engineering
Benefits
- 100% paid health, dental & vision care
- 401(k) match & financial wellness perks
- Discretionary PTO + paid parental leave
- Mental health, wellness & family benefits
