Call Center Representative

Premier Disability Services is a growing company that assists customers in applying for Social Security Disability at every stage of the process. We are seeking qualified Call Center Representatives to join our high-volume call center team based in Minneapolis, MN.

Requirements

• Two years high-volume call center experience
• Two years Customer Service/Sales experience preferred
• Ability to retain information and learn new systems quickly
• Commitment to strong attendance
• Strong computer knowledge and excellent typing skills at least 50WPM
• Ability to deal with high call volume while deescalating scenarios through conflict resolution skills set
• Must have sharp attention to detail and ability to perform with high degree of accuracy
• Strong analytical skills to review documents and reach sound decisions
• Ability to meet multiple performance targets at or above benchmark levels

Benefits

• Medical, Dental and Vision insurance
• PTO and paid holidays
• Cafeteria onsite and a subsidized lunch program
• Opportunities to grow within the company
• 401(k) retirement savings plan with a company match
• Paid time off (PTO)
• Paid holidays
• Commuter benefits
• Access to Employee Assistance Program (EAP) and well-being coaching services
• Flexible spending accounts (FSA) for medical and dependent care
• Short-term and long-term disability insurance
• Life and AD&D insurance