At ALTOUR, we believe people are the driving force behind every meaningful connection. We're a globally recognized leader in corporate travel management and a proud division of Internova Travel Group. Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible.
Requirements
- Build strong relationships with clients and internal stakeholders.
- Maintain department communication guidelines and SLAs for projects, implementations, and account changes.
- Troubleshoot GDS and product related issues and escalate as required.
- Support Sales by providing product demonstrations for internal/external clients.
- Train new team members to provide 1st level support for travelers on product issues/usage.
- Assist in the completion of Service Desk Tickets and 2nd level support and escalations.
- Responsible for managing Central Services Special Projects from inception to completion.
- Professionally and consultatively drive technical conversations on Implementations with the purpose of providing education and creative recommendations to clients on all product capabilities, services, and features.
- Assist in the creation, configuration, and customization of online profile sites or GDS profile tools.
- Assist in the creation, configuration, and customization of online booking sites.
- Track feedback and provide recommendations for improvement/modifications.
- Assist in training customers on product usage and navigation.
- Expert in current custom portal configurations.
- Assist in the creation and management of a new ALTOUR Corporate Portal
- Responsible for managing the Pre-Trip Approval process in current software.
- Utilize technology tools to analyze and measure success of a project.
- Track and analyze benchmarks and monitor project performance.
- Provide feedback and suggestions for process and department improvements
Benefits
- Healthcare
- Dental care
- Life insurance
- Employee assistance programme
- Staff discount schemes