Global Business Implementation Manager

At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients' and our own. We are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group. We manage the complexities of connecting people so they can represent their brands in the most impactful way possible.

Requirements

• Lead and manage the implementation of new business end-to-end
• Plan, lead, organize, and control multiple project initiatives
• Engage Sales, Solutions, and Operations to validate new business scope
• Build the designed engineering structure to scale
• Translate business requirements into a robust, scalable design
• Implement complex business requirements through a variety of tools and technologies
• Serve as the first-line decision maker for the business
• Provide day-to-day direction to cross-functional implementation pods/support teams
• Sign off on and test Standard Operating Procedures (SOPs)
• Ensure a smooth transition to operations post-go-live and ramp-up
• Interact directly with various customer representatives
• Collaborate with customer and operations leadership
• Work closely with project managers to identify potential issues and risks
• Create documentation that enables the transition from implementation to post-implementation support
• Assess and adapt to industry trends and changes
• Supports Quality Driven Management techniques within the business
• Ensure the team understands expectations and how information is reported and used

Benefits

• Annual Management bonus
• 25 days annual leave plus 8 bank holidays
• Group personal pension scheme
• BUPA private health plan
• BUPA private dental plan
• Life assurance with AVIVA
• Staff travel discounts
• Perkbox - discount platform