At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. We are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group.
Requirements
- Minimum of 5 years’ experience in the travel industry
- Ability to relate to and understand agent and supervisor roles
- Minimum of 2 years in a supervisory role, experience may substitute for education
- Ability to respond to high level escalated customer service issues
- Ability to identify root cause, creating process improvement to have wider impact
- Ability to interface with the Travel Manger and Account Managers and create meaningful internal and external partnerships
- Proficient in designated GDS
- Strong knowledge of international travel
- Excellent written and verbal skills
- Ability to present material to groups of various sizes
- Ability to craft compelling written and oral communication pieces for internal/external clients and staff
- Exceptional attention to detail
- Strong Microsoft office skills (word, excel)
- Ability to complete simple analysis
- Build/utilize simple spreadsheets/word documents
- Leadership Abilities
- Has strong understanding of own skill set and development opportunities
- Self-starter, takes ownership for own work, consistently meets deadlines
- Comes prepared to meetings and participates appropriately
- Strong understanding of the organizational road map
- Develops strong relationships and partnerships with key departmental contacts
- Demonstrates strong change management skills, ability to understand and contribute to the formulation of strategic decisions and support them
- Demonstrates exceptional teamwork
- Proactively offers support when ability matches need/reaches out across teams and departments
- Shares best practices and ideas with peers and leaders
- Utilizes Reward-A-Leaders system to recognize others
- Consistently demonstrates mastery of the guiding principles in daily work habits
- Ability to provide constructive feedback to agents, peers, and leaders when appropriate
- Demonstrates high level decision making skills
- Solutions oriented
- Proactively anticipates potential issues and problems, takes steps to mitigate
- Thinks creatively to find best/appropriate solution to difficult problems
- Able to support peers in decision making
- Knows when to escalate to a leader
- Demonstrates strong conflict resolution skills
Benefits
- Choice of two medical plans and two dental plans
- Vision insurance
- Flexible spending accounts (FSAs)
- Company-paid life insurance and AD&D
- Optional additional life insurance and AD&D
- Disability insurance
- Paid parental leave
- Paid time off
- 401k Plan with company match
- Discounted employee travel options
- Access to LinkedIn Learning webinars and courses
- Discounted pet insurance
- Auto, home, & renters insurance
