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Job description
Internova Travel Group is seeking a Technical Support Analyst to provide technical expertise and trouble-shooting in an inter-networked environment. The role will work from the Mid-town Manhattan office and assist in the onboarding process for new hires.
Field incoming help requests, document user information, and troubleshoot technical problems with desktop computing equipment and software. Utilize remote control software, image and configure laptops and printers, and perform system administration of Microsoft Active Directory, Exchange, and Office 365 user management.
The ideal candidate will have 3+ years of experience supporting end-user computing technical service support in a business environment, familiarity with ITSM tools, and hands-on experience with IT system implementation and troubleshooting support for core Microsoft technologies.
Company
Recreation & Travel
Internova Travel Group is a global leader in travel services, offering high-touch, personalized expertise to both leisure and corporate clients. With a portfolio of distinctive divisions managing over 100,000 travel advisors across 6,000 locations worldwide, Internova stands out through its extensive network and commitment to delivering exceptional travel experiences.
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