We are seeking a proactive and experienced Technical Support Analyst to join Pillsbury Winthrop Shaw Pittman LLP's Los Angeles office.
Requirements
- Provide technical support for hardware, software, and networking issues.
- Support Microsoft 365, Windows OS, document management systems, and remote access platforms.
- Serve as a point of escalation for complex incidents and collaborate with senior analysts or vendors as needed.
- Assist with onboarding and offboarding of employees, including account provisioning and equipment setup.
- Maintain accurate documentation for systems, procedures, and troubleshooting guides.
- Provide service desk support during downtime and on an as needed basis by monitoring and responding to support tickets in a timely and professional manner.
- Participate in IT projects, rollouts, and upgrades.
- Provide support for audiovisual systems, conference room technology, and telecommunication systems as needed and occasionally during after-hours office events.
- Ensure data security policies and compliance standards are upheld.
Benefits
- Paid Time Off
- 401k Matching
- Health Insurance
- Dental Insurance
- Vision Insurance
- Disability Insurance
- Life Insurance
