We're seeking a motivated and people-first Tech Support Analyst (Tier 1) to join our Information Technology team. In this role, you'll serve as the first line of support for employees across the organization — helping resolve technical issues, maintain productivity, and deliver a seamless support experience.
Requirements
- Serve as the first point of contact for employee IT support requests
- Diagnose and resolve hardware, software, operating system, and connectivity issues
- Configure, deploy, and troubleshoot laptops, desktops, mobile devices, peripherals, and collaboration tools
- Escalate unresolved or complex issues to Tier 2 or Tier 3 support teams
- Manage and resolve support tickets in alignment with service level agreements (SLAs) and departmental standards
- Support employee onboarding and offboarding activities
- Maintain accurate records of support requests, troubleshooting steps, asset inventory, and technical resolutions
- Assist with Microsoft 365 support including Outlook, Teams, SharePoint, and related collaboration tools
- Contribute to internal knowledge base documentation and continuous improvement initiatives
- Communicate technical information clearly and effectively to users with varying levels of technical expertise
Benefits
- Generous paid time off and company holidays
- Comprehensive healthcare coverage
- Health Savings Account (HSA) with company contributions
- Company-paid life and disability insurance
- 401(k) with company match
- Employee Stock Purchase Plan (ESPP)
- Tuition reimbursement
- Paid parental leave
