Enterprise Customer Success Manager, Federal
Invicti SecurityAustin, Texas, United States
Posted April 9, 2026
Full Time
About the Company
Invicti is a dynamic start-up that values diversity and individuality, and offers a culture that emphasizes personal and professional growth.
Job Description
Our Federal Enterprise Customer Success Manager role is a fantastic opportunity for you if you are a customer-focused professional with at least 2-3 years of SaaS Customer Success or Account Management experience.
Requirements
- Leading all post-sales activities for Invicti's customers through strong relationship-building, product knowledge, planning, and execution
- Acting as the voice of the customer
- Working cross-functionally with Sales, Marketing, Product, Engineering, and Development Teams
- Retaining long-term partnerships
- Dominating quarterly metrics concerning customer retention, price increase, and upselling
- Establishing and overseeing customer adoption, training, and development of best practices
- Conducting Quarterly Business Reviews
- Independent analysis of data in order to discover insights that drive recommendations for clients
- Tracking accounts to identify churn risks and working proactively to mitigate such risks
Benefits
- Health Insurance
- Employee Assistance Program
- Parental Leave
- 401(k) Savings Plan
- Hybrid Working
- Discretionary Time Off
- Quarterly Thrive-Wellness Days
- Volunteerism Time Off
- Employee Recognition