Cognitive Service Desk Administrator

IPsoft automates IT and business processes for enterprises across various industries. Our Cognitive Service Desk Administrators provide solutions to clients' problems in a timely manner, working in diverse environments and handling different systems. They learn and adapt to new possibilities, teaching Amelia how to address client issues.

Requirements

• Understanding of normal help desk technology
• AS/400 user administration, Batch processes, RSA VPN
• Active Directory
• Solid General Troubleshooting Skills
• Big Picture mentality, very detail oriented and structured
• The ability to pass along bugs and issues with Amelia to Management and R&D

Benefits

• Competitive Base Salary
• Medical Insurance
• Dental Insurance
• Vision Care
• Life Insurance
• Short Term and Long Term Disability Insurance
• 401(k) Plan
• Flexible Spending Accounts: Health Care, Dependent Care, Transit
• Paid time off