Strategic Account Manager

The Strategic Account Manager – FSO & Clearance Client Services will serve as a trusted advisor and primary relationship manager for a portfolio of FSO & Clearance clients, helping ensure exceptional customer experience, long-term retention, operational alignment, and strategic growth opportunities across ISI’s service offerings.

Requirements

• United States Citizenship required.
• Minimum of 3+ years of experience in Account Management, Customer Success, Client Services, Business Development, FSO & CLEARANCE / MSP / GovCon relationship management, or related client-facing roles.
• Strong interpersonal and communication skills with the ability to build trust and maintain long-term client relationships.
• Comfortable engaging directly with executives, business owners, and operational stakeholders.
• Highly organized with strong follow-through and ability to manage multiple client relationships simultaneously.
• Strong problem-solving skills and ability to coordinate cross-functional operational support.
• Ability to operate in fast-paced, growth-oriented environments with evolving priorities.
• Strong written and verbal communication skills.
• Proficiency with CRM systems, Microsoft Office Suite, and client tracking/documentation processes.

Benefits

• Competitive compensation package commensurate with experience.
• Comprehensive benefits package including paid time off and flexible scheduling.
• Hybrid work opportunities.
• Opportunity to help shape and evolve ISI’s partnership-driven FSO & Clearance client experience model.
• High visibility role with direct interaction across clients, leadership, operations, and growth initiatives.
• Collaborative, fast-paced, and entrepreneurial work environment.
• Professional growth encouragement and support.