Front Office Manager
Island Hospitality ManagementSunnyvale, California, United States
Posted March 16, 2026
Full Time
About the Company
Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business.
Job Description
As our Front Office Manager, you will be involved with all aspects of the front office operations, ensuring the overall success of the front desk, guest satisfaction, and product quality standards are being met or exceeded.
Requirements
- Ensure that departments achieve or exceed guest's service expectations
- Prepare team member schedules in accordance with budgets and business forecasts
- Ensure hotel staff is training in financial control procedures for cash, vouchers, inventories, and receivables and that the procedures are regularly followed
- Manage human resources functions including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions
- Work with other departments to ensure maintenance requests are being communicated and completed and only clean and functional rooms are being assigned upon check-in
- Monitor daily bookings to coordinate with front desk team and guests when the hotel is oversold on specific room types
Benefits
- Healthcare including Medical, Dental, and Vision Insurance
- HSA & FSA plans available!
- Dependent care FSA
- Identity Theft Protection Insurance
- Commuter benefits including transit & parking
- Pet Insurance
- PTO and Payroll Incentives for Annual Wellness Exams
- Employee Assistance Program
- Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
- Paid Sick and Vacation Time
- Family Leave
- 401(k) Retirement plan