Front Office Manager
Island Hospitality ManagementPittsburgh, Pennsylvania, United States
Posted May 11, 2026
Full Time
About the Company
Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program.
Job Description
As our Front Office Manager, you will be involved with all aspects of the front office operations, ensuring the overall success of the front desk, guest satisfaction, and product quality standards are being met or exceeded.
Requirements
- Ensure that departments achieve or exceed guest's service expectations
- Prepare team member schedules in accordance with budgets and business forecasts
- Manage human resources functions including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions
- Recommend local attractions and restaurants for guests to visit
- Inform guests of all hotel services and amenities
- Work with other departments to ensure maintenance requests are being communicated and completed
- Monitor daily bookings to coordinate with front desk team and guests when the hotel is oversold on specific room types
- Ability to operate hotel PMS Systems
- Ability to multitask, prioritize and manage time
- Highly motivated team player with strong initiative and desire for achievement
- Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
- Ability to work well in stressful situations
- Readily available and approachable for all guests while providing excellent guest service
- Valid Driver's License is preferred
Benefits
- Healthcare including Medical, Dental, and Vision Insurance
- HSA & FSA plans available!
- Dependent care FSA
- Identity Theft Protection Insurance
- Commuter benefits including transit & parking
- Pet Insurance
- PTO and Payroll Incentives for Annual Wellness Exams
- Employee Assistance Program
- Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
- Paid Sick and Vacation Time
- Family Leave
- 401(k) Retirement plan
- Incentive based bonus program
- Free room nights at our hotels and employee discounts within your hotel brand
- Discounts for friends and family within your hotel brand
- Team Member recognition and bonus
- Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
- Career Growth through our in-house training program with a path personalized to your desired goals
- Referral bonus program to ANY of our locations