Guest Services Supervisor
Island Hospitality ManagementColorado, United States
Posted December 22, 2025
Full Time
About the Company
Island Hospitality Management is a hospitality services provider that manages hotel operations, including maintenance, engineering, and valet services. They support hotels by ensuring facilities are well-maintained, guests receive high-quality parking assistance, and engineering teams address mechanical and electrical issues. Their focus is on delivering reliable, professional support to hospitality properties.
Job Description
As our Guest Services Supervisor, you will oversee the front office activities, including handling routine office work and administrative responsibilities of the resort. You are also responsible for supervising individual guest services team members.
Requirements
- Coordinate team member selection and development and ensures team members comply with appropriate policies and procedures
- Organize and prioritize the work schedules of the front desk team to ensure adequate coverage is available at all times
- Handle and resolve guest complaints, inquiries, and issues in a timely and professional manner
- Perform general administrative duties such as answering phones, typing, copying, faxing, and filing
- Ensure guests receive the highest levels of service consistent with Island's customer service philosophy
Benefits
- Healthcare including Medical, Dental, and Vision Insurance
- HSA & FSA plans available!
- Dependent care FSA
- Identity Theft Protection Insurance
- Commuter benefits including transit & parking
- Pet Insurance
- PTO and Payroll Incentives for Annual Wellness Exams
- Employee Assistance Program
- Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
- Paid Sick and Vacation Time
- Family Leave
- 401(k) Retirement plan
