IT Support Engineer

iSoftStone, Inc. is seeking an IT Support Engineer to join our Team in Palo Alto, CA. Responsibilities include designing, implementing, and maintaining secure and scalable IT infrastructure, as well as managing servers, networks, and cloud platforms.

Requirements

• Design, implement, and maintain secure and scalable IT infrastructure.
• Deploy and manage server environments (physical, virtual, cloud-based).
• Monitor, maintain, and optimize network performance (LAN/WAN, VPN, firewall, routers, switches).
• Manage and maintain servers (Windows, Linux) and cloud platforms (AWS, Azure, Google Cloud).
• Develop and maintain backup strategies, including regular testing of recovery processes.
• Implement disaster recovery plans (DRP) and business continuity solutions.
• Provide Level 2/3 & On-site support to resolve user issues and escalate complex problems.
• Document systems, procedures, and best practices for operation and troubleshooting.

Benefits

• Medical
• Dental
• Vision
• 401k
• Long term disability
• Life insurance
• Holidays
• PTO
• Floating holidays