IT Support Engineer

iSoftStone, Inc. is seeking an IT Support Engineer to join our Team in Bellevue, WA! Responsibilities include designing, implementing, and maintaining secure and scalable IT infrastructure, monitoring and maintaining network performance, managing and maintaining servers and cloud platforms, and more.

Requirements

• Design, implement, and maintain secure and scalable IT infrastructure.
• Monitor, maintain, and optimize network performance.
• Manage and maintain servers (Windows, Linux) and cloud platforms (AWS, Azure, Google Cloud).
• Develop and maintain backup strategies, including regular testing of recovery processes.
• Implement disaster recovery plans (DRP) and business continuity solutions.
• Set up system and network monitoring tools to ensure uptime and performance.
• Conduct regular performance analysis and capacity planning.
• Implement IT security measures in accordance with industry standards.
• Conduct regular vulnerability assessments and security audits.
• Provide Level 2/3 & On-site support to resolve user issues and escalate complex problems.
• Document systems, procedures, and best practices for operation and troubleshooting.
• Work with cross-functional teams to align IT infrastructure with business goals.
• Collaborate with vendors for procurement and support of IT hardware/software.
• Manage relationships with external service providers and cloud vendors.

Benefits

• Medical
• Dental
• Vision
• 401k
• Long term disability
• Life insurance
• Holidays
• PTO
• Floating holidays