Senior Business Analyst (326)
iTech AGVirginia, United States
Posted March 12, 2026
Full Time
About the Company
iTech AG is a technology company that specializes in providing IT solutions to customers across various industries.
Job Description
iTech AG is seeking a dynamic Senior Business Analyst to lead and support the continued enhancement, governance, and strategic direction of our customer’s ServiceNow platform. This role serves as the connective tissue between business needs, technical delivery, and strategic product vision, ensuring the platform evolves to meet enterprise-wide modernization goals.
Requirements
- Lead business analysis efforts across all ServiceNow modules
- Translate high-level business needs into actionable epics, user stories, and acceptance criteria
- Serve as the Product Owner, defining vision, roadmap, and value delivery for ServiceNow capabilities
- Facilitate backlog grooming, sprint planning, and prioritization
- Validate sprint outcomes against acceptance criteria and oversee UAT
- Develop comprehensive knowledge articles, training materials, and communication assets
- Support sprint planning, risk and dependency tracking, and milestone management under agile delivery frameworks
- Prepare and lead Pre-Project Planning, Decomposition, and Readiness Review sessions
- Partner with the PM and Federal Swimlane leads to ensure governance alignment, configuration management compliance, and change control approvals
- Maintain end-to-end project documentation
- Manage small teams of analysts or junior staff
- Build trusted relationships with business owners, solution architects, and technical leads
- Lead stakeholder communications
- Coordinate across agencies, vendors, and internal program offices
- Champion continuous improvement by analyzing process efficiency, feedback, and platform data
- Collaborate with technical teams to explore and implement AI/ML solutions
- Stay current with ServiceNow releases, features, and best practices
- Identify opportunities to rationalize legacy applications and onboard new business functions to ServiceNow as the enterprise system of record
- Support cross-module alignment and data integrity between IT, HR, Finance, and Procurement workflows
Benefits
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Chance to work with cutting-edge technologies and platforms