Senior Business Analyst – ServiceNow ITSM
TakedaBengaluru, Karnataka, India
Posted May 15, 2026
Full Time
About the Company
We strive to transform lives. While the science we advance is constantly evolving, our core purpose is enduring. For more than two centuries, our values have guided us to do what’s right for patients and for society. We know that changing lives requires us to do things differently. We start by listening to and addressing what really matters to patients, the people who love them, and those in the healthcare system who provide care. And that’s what inspires us all to be bold, push boundaries and set new standards that open up greater opportunities. Read our community guidelines: https://takeda.info/communityguidelines
Job Description
Takeda is seeking an experienced Senior Business Analyst – ServiceNow (ITSM) to bridge business needs and technical solutions. The successful candidate will play a key role in gathering, analysing, and translating requirements into functional specifications, ensuring alignment with Takeda’s business objectives and compliance standards.
Requirements
- 6–10 years of experience as a Business Analyst, with at least 4 years focused on ServiceNow ITSM
- Strong knowledge of ITIL processes and their mapping to ServiceNow capabilities
- Experience working in Agile/Scrum delivery models
- Exposure to integrations, reporting, and analytics within ServiceNow
- Awareness of ServiceNow platform architecture and common configuration elements
- Ability to assess feasibility of requirements against OOB features vs. customization
- ITIL Foundation (v3 or v4) certification – Required
- ServiceNow Certified System Administrator (CSA) certification – Preferred
- ServiceNow ITSM Implementation Specialist certification – Preferred
Benefits
- Competitive Salary + Performance Annual Bonus
- Flexible work environment
- Comprehensive Healthcare Insurance Plans
- Group Term Life Insurance and Group Accident Insurance programs
- Health & Wellness programs
- Employee Assistance Program
- 5 days of leave every year for Voluntary Service
- Broad Variety of Learning Platforms
- Diversity, Equity, and Inclusion Programs
- No Meeting Days
- Reimbursements – Home Internet & Mobile Phone
- Employee Referral Program
- Leaves – Paternity Leave (4 Weeks), Maternity Leave (up to 26 weeks), Bereavement Leave (5 days)