Outbound Customer Contact Centre Agent

We are seeking a Customer Service Advisor to handle customer queries from first contact. The ideal candidate will be smart, dependable, hardworking, motivated, and passionate about delivering exceptional customer service.

Requirements

• Respond to client and customer enquiries
• Keep accurate records of all customer interactions
• Become an expert on our clients service, features and capabilities
• Display empathy and establish rapport with customers
• Act as a brand ambassador and solve customer problems
• Help develop the customer support offering
• Raise requirements with Client Operations team
• Update status of open tickets regularly
• Represent the team internally
• Identify areas for improvement and own the execution of changes
• Ensure company policies and processes are adhered to