Customer Solutions Engineer

ITRS is looking for a Customer Solutions Engineer to help accelerate sales initiatives and provide technical support to customers. The role involves leading presentations, demonstrations, and conversations with CXO-level and VP-level audiences, and understanding client requirements to provide practical solutions.

Requirements

• 3+ years of working experience as a Customer Solutions, Pre-Sales or Sales Engineering role.
• 1+ years of working experience in Application Performance Management (APM) and AIOps.
• Experience using or administering an APM tool like ITRS Geneos, ITRS OP5 Monitor, AppDynamics, Dynatrace or Nagios.
• Knowledge and experiences in Capacity Management, Digital Experience Monitoring, ELK, Cloud or Microservices domains will be an advantage.
• Experience in application support in Financial Market will be an advantage.
• Linux and Windows Administration knowledge or experience to perform software installations and technical issue troubleshooting.
• Programming and scripting experience i.e. Shell script, Python, Java.
• Basic network knowledge.
• Basic database knowledge and query languages.
• Well-spoken and business fluency in English. Speaking Mandarin and other Asian languages will be a benefit.

Benefits

• Health Insurance and Dental Health Cover for you and your dependants
• Employee Assistance Programme
• Pension
• Flexible Hybrid Working
• Enhanced Parental Leave
• Travel Insurance
• Life Assurance
• Income Protection