Managed Services Consultant

ITRS is seeking a Managed Services Consultant to oversee ITRS components within client environments, resolve client inquiries, and handle configuration requests. The role requires 6 years of experience in a client-facing role in financial institutions or vendors, project management experience, and experience with modern operating systems and scripting languages.

Requirements

• Service-oriented focus with 6 years’ experience in a client-facing role in financial institutions or vendors.
• Project management experience and the ability to manage client expectations and issues.
• Experience in continuous improvement.
• Excellent interpersonal, written, and verbal English communication skills.
• Exposure to Business Analysis processes.
• Experience with modern operating systems (Linux, Solaris, Windows), databases (Oracle, SQL), scripting languages (Bash, Perl, PowerShell, Python), IT Service Management tools (ServiceNow, Remedy), and deployment tools (Chef, Ansible, Jenkins).
• Knowledge of IT monitoring software and major financial applications (e.g., Market data, FIX).
• Experience using or administering monitoring tools like Geneos, BMC Patrol, AppDynamics, Nagios, Elastic.

Benefits

• Health Insurance for you and your dependants
• Supplemental Medical Claim
• Employee Assistance Programme
• Retirement Plan
• Flexible Hybrid Working
• Enhanced Parental Leave
• Life Assurance
• Subsidies and Allowances