Senior Managed Services Consultant
ITRSMumbai, Maharashtra, India
Posted November 21, 2025
Full Time
About the Company
ITRS makes society's critical technology work, delivering automated and holistic IT observability solutions that safeguard critical applications and enable innovation.
Job Description
Senior Managed Services Consultant role at ITRS, responsible for monitoring ITRS components, resolving issues, and implementing technical solutions to ensure uptime and client SLAs are met.
Requirements
- Minimum of 6 years' experience in a client-facing role, preferably within a financial institution, vendor environment, or IT Operations
- Strong experience working in project-driven and time-sensitive environments, with the ability to manage client expectations and resolve issues effectively
- Proven track record of initiative and driving continuous improvement
- Excellent written and verbal English communication skills
- Experience or strong interest in Business Analysis and Project Management practices
- Solid experience with Unix/Linux and Windows operating systems
- Working knowledge of databases and SQL
- Proficiency in at least one scripting language
- Experience with IT Service Management tools and deployment and automation tools
- Experience in setup, configuration, and maintenance of IT monitoring tools
Benefits
- Health insurance with Care
- Provident Fund
- Group personal accident policy
- Generous leave entitlements