Service Delivery Manager

At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries — trusted by 90% of Tier 1 capital markets firms.

Requirements

• 5+ years of Service Delivery Management experience with strong client relationship management skills.
• 8+ years in client-facing roles, ideally within financial services or technology vendors.
• 3+ years experience in technical IT roles.
• Hands-on experience with ITRS Geneos (minimum 12 months).
• Experience working with Linux and Windows operating systems.
• Scripting or automation experience in at least one language such as Bash, Perl, PowerShell, XML, Lua, or Python.
• Familiarity with cloud platforms (AWS, Azure, GCP), containerization (Docker, Kubernetes), and virtualization.
• Solid understanding of databases and SQL.
• Familiarity with IT Service Management frameworks (ITIL) and tools such as ServiceNow or Remedy.
• Excellent written and verbal English communication skills with the ability to simplify complex technical concepts.
• Strong project management and time management skills in fast-paced environments.
• Exposure to business analysis processes.
• Proven track record of continuous improvement initiatives.
• Strong collaboration skills with the ability to build effective relationships across teams.

Benefits

• Health insurance with Care
• Provident Fund
• Group personal accident policy
• Generous leave entitlements