Service Desk Engineer 80 - 100 % (m/w/d)
iTrustSwitzerland
Posted July 28, 2021
Full Time
About the Company
iTrust is an IT service provider that helps SMEs in Switzerland achieve digital success, focusing on modern Microsoft technologies, recurring services, and AI & IT security.
Job Description
We're looking for a Service Desk Engineer to provide first- and second-level support to our SME customers, working independently and as part of a team. The role involves monitoring and backing up data, staying up-to-date with the latest technologies, and participating in internal projects and process optimizations.
Requirements
- Provide 1st- and 2nd-level support to SME customers
- Support Platform Engineers and Solution Architects
- Forward complex technical inquiries to experts
- Assist with operational and maintenance work
- Monitor and back up data
- Stay familiar with the latest technologies (Microsoft 365, Azure, PRTG, Copilot, and Veeam)
- Work independently and as part of a team
- Communicate in German and English
