Director, Customer Marketing

Ivalua is seeking a strategic and visionary Director, Customer Marketing responsible for shaping how we engage, enable, and expand relationships with our global enterprise customers. In this role, you will drive the overall customer marketing strategy—from onboarding and retention to advocacy and expansion.

Requirements

• 10+ years of B2B marketing experience, including 5+ years in customer, enterprise, or lifecycle marketing leadership
• Advocacy Expert: Proven track record of building world-class customer advocacy programs and executive-level engagement programs that drive measurable business impact
• SaaS Knowledge: Deep understanding of enterprise customer journeys, particularly in SaaS, Procurement, or Supply Chain technology environments
• Content & Storytelling: Strong background in content strategy, storytelling, and event design for senior audiences
• Collaboration: Excellent cross-functional leadership skills, with experience collaborating closely with Sales, Customer Success, Product, and Communications teams
• Global Mindset: Ability to work effectively across different time zones and cultures (US and EMEA)
• Language Skills: Fluency in English is required; French proficiency is a strong plus
• Soft Skills: Passion, Strategic Translation, Technical Sensibility, Balance, Ambiguity

Benefits

• Medical, dental, vision, retirement (with company match), and much more