Technical Support Engineer

Join Ivanti as a Technical Support Engineer and provide expert support and build trusted partnerships, helping deliver secure, world-class IT solutions. You'll be at the heart of our customer experience, resolving complex technical issues and empowering clients to get the most from Ivanti solutions.

Requirements

• Experience troubleshooting client/server communications and enterprise systems (DNS, networking, firewalls, SMTP, HTTPS, load balancers, ActiveSync, and Microsoft server technologies)
• Hands-on expertise in Mobile Device Management (MDM), specifically with Apple iOS and Android Enterprise
• Strong analytical skills for diagnosing SSL/TLS problems, including handshake failures, certificate errors, and network blocks
• Knowledge in cloud environments (Azure/Intune), networking (VNet, endpoints, firewalls), and packet capture analysis (Wireshark or similar)
• Ability to write and run basic SQL queries, and familiarity with LDAP and PKI troubleshooting
• Problem-solving mindset, team player, and excellent communicator who builds trust with customers

Benefits

• Competitive compensation
• Rewards
• Health, wellness, and financial programs
• Flexible working model
• Global, diverse teams
• Learning & development
• Equity & belonging