Customer Support Technician

Role Overview

As a Customer Support Technician, you will be an important part of the service we deliver to our customers in our IT Customer Support Center (CSC). You will be responsible for providing good customer service, solving problems, and working flexibly in a team.

What You Will Do

Your day-to-day responsibilities will include logging in to the support system, going through cases, helping customers, planning for the week's work, and customer meetings. You will also troubleshoot incidents, form teams to find solutions, and coach employees in their daily work.

Why It Might Be a Fit

We are looking for someone who is interested in IT, has a technical understanding, and likes problem-solving. You should be comfortable working in teams and independently, be flexible, stress-resistant, and have good communication skills.

Requirements

• Secondary or post-secondary education in IT/technology or other equivalent experience
• Technical understanding and problem-solving skills
• Experience in Windows Server/Klient, AD and GPO, Office 365 and Exchange, application operation, network technology, or IT security

Benefits

• Kollektivavtal & trygga villkor
• Friskvårdsbidrag
• Terminalglasögon
• Tidsbank – 24 h extra ledighet/år
• Privat sjukvårdsförsäkring
• Tjänstepension (ITP) & flexpension