Collections & Recoveries Advisor

We're looking for a Collections & Recoveries Advisor to support customers who have fallen behind on repayments, with a focus on achieving fair, sustainable outcomes for both the customer and the business. The role involves building relationships with customers through regular contact, negotiating repayment solutions, and dealing with a variety of challenges.

Requirements

• Proven experience in debt recovery, ideally in the commercial/business sector in a call based environment
• Empathy, forbearance and professionalism
• Strong communication skills on both phone and email
• High levels of accuracy and attention to detail
• The ability to deal with a variety of challenges, innovate and think on your feet
• Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs

Benefits

• Flexible working hours
• Medical insurance from Vitality, including discounted gym membership
• A private GP service (separate from Vitality) for you, your partner, and your dependents
• 25 days’ holiday per year, an extra day off for your birthday, the option to buy or sell an additional five days of annual leave, and unlimited unpaid leave
• A one-month, fully paid sabbatical after four years
• Instant access to external counselling and therapy sessions for team members that need emotional or mental health support
• 3% Pension contributions on total earnings
• An employee equity incentive scheme
• Generous parental leave and a nursery tax benefit scheme to help you save money
• Electric car scheme and cycle to work scheme
• Two company retreats a year