Collections & Recoveries Advisor

We’re looking for a Collections & Recoveries Advisor to join our team. As a key member of our collections team, you will be responsible for having purposeful conversations with customers in early arrears to recover payment or ascertain the reason for missed payment and scheduling the next steps accordingly.

Requirements

• Proven experience in debt recovery, ideally in the commercial/business sector in a call based environment
• Empathy, forbearance and professionalism
• Strong communication skills on both phone and email
• High levels of accuracy and attention to detail
• The ability to deal with a variety of challenges, innovate and think on your feet
• Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs

Benefits

• Medical insurance from Vitality, including discounted gym membership
• 25 days’ holiday, an extra day off for your birthday and the option to buy or sell an additional 5 days of annual leave
• Instant access to emotional and mental health support with our partner, Spill
• Share options
• Generous maternity and paternity leave
• A nursery tax benefit scheme to help you save money
• Paid volunteering day to support your chosen charity
• Extra leave if you want to travel or study
• One-month fully paid sabbatical after 4 years
• Cycle-to-work scheme
• Electric car scheme
• L&D budget for everyone, including a book budget
• Company-wide talks with internal and external speakers
• Access to learning platforms like Treehouse if you want to learn to code