Customer Experience Representative
J L Marine Systems IncTampa, Florida, United States
Posted December 15, 2025
Full Time
About the Company
J L Marine Systems Inc designs and manufactures high-performance marine products, including shallow water anchors, trolling motors, and accessories, delivering innovative solutions for anglers and boaters. The company emphasizes craftsmanship, quality, and customer confidence.
Job Description
The Customer Experience Representative supports customers and dealers through inbound phone calls and emails, building positive customer relationships and resolving basic to moderately complex inquiries.
Requirements
- Actively listen to customers to understand their needs and determine appropriate solutions.
- Provide basic to moderate technical assistance.
- Process inbound orders accurately.
- Resolve common customer concerns, such as shipping or invoicing issues.