Senior Technical Support Engineer
JacobianMunich, Bavaria, Germany
Posted March 30, 2026
Full Time
About the Company
We're a fast-growing, AI-driven medical software company in the wake of a recent merger, meaning this is a pivotal moment to join.
Job Description
We're looking for a Senior Technical Support Engineer to lead escalation engineering across our healthcare platforms in the DACH region. The ideal candidate will have 5+ years of experience in healthcare technical support, integration engineering, or imaging IT, and strong hands-on knowledge of HL7, FHIR, DICOM, and REST-based healthcare interoperability.
Requirements
- 5+ years in healthcare technical support, integration engineering, or imaging IT
- Proven experience with RIS/PACS platforms (Siemens, GE, Sectra, Fujifilm, Dedalus, or Agfa)
- Strong hands-on knowledge of HL7, FHIR, DICOM, and REST-based healthcare interoperability
- Proficiency across Linux/Windows environments, networking, VPN, TLS, and firewall behavior
- Hands-on with Kubernetes, Docker, AWS/GCP, and log-driven debugging
- Experience with tools such as Jira Service Management, HL7 Inspector, Mirth/Cloverleaf, SQL Studio, and WinSCP
- Professional proficiency in English (C1+) and German (B1+) mandatory, additional languages (French, Spanish, Dutch) a strong plus
Benefits
- Flexible working hours
- Up to 100% remote work within Germany
- Competitive compensation and benefits package
