IT Service Availability Engineer

Role Overview

The IT Service Availability Engineer is responsible for ensuring the continuous availability and optimal performance of IT services and infrastructure across the organisation. This role involves proactive monitoring, troubleshooting, and resolution of incidents, as well as driving improvements in processes, tools, and systems to enhance overall service reliability and resilience.

What You Will Do

Proactively monitor IT systems, applications, and infrastructure to identify and address issues before they impact business operations. Respond to incidents, perform root cause analysis, and implement corrective actions to restore service availability.

Why It Might Be a Fit

This role requires excellent problem-solving skills, strong communication and collaboration skills, and the ability to work independently with minimal supervision.

Requirements

• Knowledge of ITIL practices
• Certifications such as ITIL Foundation are an asset
• Proficient in ticket management systems
• Solid understanding of core technologies and services
• Experience with service monitoring tools
• Excellent problem-solving skills
• Outstanding communication and collaboration skills
• Exceptional interpersonal skills
• Strong time management skills
• Ability to work independently