Senior Tier 2 Helpdesk Specialist
JCS Solutions LLCVirginia, United States
Posted April 7, 2026
Full Time
About the Company
JCS Solutions LLC is a leading cybersecurity and technology solutions provider specializing in digital transformation, IT optimization, AI and data analytics, and custom IT solutions. With over a decade of experience, JCS has earned recognition as a top workplace and is committed to delivering expert-driven results that secure and elevate their customers' missions.
Job Description
Grow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success!
Requirements
- Bachelor's Degree with 8+ years of relevant experience or a Master's Degree with 6-10 years of experience.
- Active DOD TS/SCI clearance
- Current 8140 (Previously 8570), IAT Level II (SEC+ or equivalent) prior to your start date with Leidos, as well as ability to maintain certification for duration of assignment to the DTRA I3TS contract.
- Experience in IT customer service including two (4) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage.
- Experience meeting service level goals and targets.
