Customer Success Manager (m/f/d)
JedoxDubai, United Arab Emirates
Posted February 19, 2026
Full Time
About the Company
Jedox is a global planning and performance management platform trusted by over 2,800 organizations worldwide. Offering comprehensive solutions in planning, reporting, analytics, and performance management, Jedox empowers teams to model scenarios, integrate data, and simplify cross-organizational plans across various business systems. The company's adaptable platform fosters a culture of decisiveness and confidence, enabling quick reactions to changes and uncovering new opportunities.
Job Description
We are hiring a Customer Success Manager based in Dubai. This role sits at the core of our business, providing front-line guidance and support to all areas of the MEA business. In this role, you will be responsible for the onboarding, adoption, health, renewal, and expansion of a portfolio of Jedox clients, ensuring high satisfaction and return on investment.
Requirements
- 5–7 years of experience in Customer Success, Consulting, Account Management, or Presales within a SaaS organization
- Proven ability to drive retention, expansion, and strong adoption of SaaS solutions
- Able to understand modeling, planning, and forecasting concepts and translate them into clear business value
- Strong storytelling skills with the ability to craft compelling narratives for customer transformation journeys
- Experienced in leading QBRs, executive presentations, product demonstrations, and roadmap discussions with senior stakeholders
- Excellent communication and stakeholder management skills with strong executive presence
- Comfortable working cross-functionally with Sales, Product, Support, and Services
- Customer-first, proactive, and solution-oriented, with strong project and change-management capabilities
- Working knowledge of FP&A processes or EPM consulting is strongly preferred
Benefits
- Comprehensive benefits package
