Customer Support Specialist

We’re looking for a Customer Support Specialist to join our organization, troubleshoot customer issues, and provide front-line support via email, support ticketing, and Zoom meetings.

Requirements

• Manage a queue of incoming support-related requests and work with your team to prioritize tasks
• Respond to and action on issues, questions, and configuration needs from customers and internal members of the Success team
• Attend virtual meetings with customers to analyze, troubleshoot, and diagnose problems
• Develop and maintain a deep understanding of both the Jellyfish Platform and our customers' specific needs

Benefits

• Competitive salary
• Stock options
• Health insurance
• Retirement plan
• Flexible PTO
• Professional development opportunities