Jenzabar is looking for a Technical Support Specialist I to join our Support organization. This role provides technical troubleshooting and high-quality customer service to institutions using Jenzabar products.
Requirements
- Provide prompt, professional technical support for Jenzabar products
- Analyze and resolve customer problems using SQL, logs, browser developer tools, and structured troubleshooting workflows
- Communicate clearly with customers, peers, Cloud Ops, Product, and Engineering teams
- Document findings, steps, and solutions concisely for customers and our internal knowledge base
- Act as a liaison between Support and Product Development
- Continuously increase your product and technical expertise through training, documentation, and hands-on learning
Benefits
- Medical Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- PTO
- Paid Parental Leave
- Paid Holidays
- Short Term Disability
- Long Term Disability
- 401K
- Educational Assistance