Technical Support Specialist I

Jenzabar is looking for a Technical Support Specialist I to join our Support organization. This role provides technical troubleshooting and high-quality customer service to institutions using Jenzabar products.

Requirements

• Provide prompt, professional technical support for Jenzabar products
• Analyze and resolve customer problems using SQL, logs, browser developer tools, and structured troubleshooting workflows
• Communicate clearly with customers, peers, Cloud Ops, Product, and Engineering teams
• Document findings, steps, and solutions concisely for customers and our internal knowledge base
• Act as a liaison between Support and Product Development
• Continuously increase your product and technical expertise through training, documentation, and hands-on learning

Benefits

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• PTO
• Paid Parental Leave
• Paid Holidays
• Short Term Disability
• Long Term Disability
• 401K
• Educational Assistance