The Guest Services Ambassador is responsible for enhancing the workplace experience for employees and clients, creating a workplace that is energetic, warm, and engaging. This role is the first interaction anyone coming into the SAP office has and sets the tone for the SAP experience.
Requirements
- Provide superior customer service to meet on-site client's expectations
- Maintain and update phone directory and internal contact list
- Ensure that reception areas, including desk and seating areas and client facing kitchen are tidy and presentable
- Meet and greet clients promptly and contact staff member via Team or phone to advise of guest's arrival
- Assist with event and meeting room queries
- Ensure room set-ups are in place for training, conference calls, town hall meetings, etc.
- Ensure rooms are stocked with appropriate supplies, as required
- Liaise with facilities to ensure that after-hours air-conditioning and lighting requirements are in place for after-hours functions
- Assist clients and staff with faxing and photocopying as requested
- Manage visitor management for all guests and clients entering the office
- Build and develop effective client / stakeholder relationships across multiple levels of the organisation
- On-site key point of contact for Facilities in the client's premises
- Fulfil any ad-hoc requests promptly and efficiently to support the facilities team
- Assist in financial processes for facilities management team, to ensure that all financial management requirements are completed in a timely and accurate manner
- Maintain premises in neat and good working condition at all times
- Provide FM support for meeting room bookings where required
- Assist in the implementation and management of the property risk management program
- Support the implementation and monitoring of disaster recovery and business continuity plans
- Follow established escalation procedures and incident reporting procedures
- Be the face of the customer service team, greeting all employees and visitors with a warm smile, and in a proactive manner
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Relocation Assistance
