Program Coordinator, Guest Relations

The Program Coordinator, Guest Relations will serve as the first point of contact for visitors and employees, delivering outstanding guest experiences and ensuring efficient front desk operations. This role combines hospitality, operational support, and coordination to create a welcoming and productive work environment. Reporting to the Facility Manager, the Program Coordinator will operate visitor management systems, handle incoming calls, messages, and emails, and support event and facility management functions.

Requirements

• 2–4 years of experience in receptionist, customer service, or hospitality-related role, preferably within facility management or corporate environments
• Strong interpersonal and communication skills with ability to multitask, prioritize, and manage time efficiently for front desk operations
• Working knowledge of MS Office (Outlook, Excel, PowerPoint) with familiarity with helpdesk or visitor management systems as plus
• Passionate about providing high-quality customer experiences with proactive, adaptable approach and ability to work with minimal supervision
• Professional demeanor and attention to detail with team player mindset and positive, collaborative approach to guest relations
• Ability to assist in resolving complaints or service disruptions with customer-centric approach while supporting facility management functions