Systems Engineer

Role Overview

This role is centered on ensuring the stability, performance, and reliability of critical applications in a 24×7 operational environment. As a Systems Engineer, you will act as a key technical and client-facing support point, responsible for monitoring, troubleshooting, and resolving application and infrastructure incidents.

What You Will Do

Provide Level 2 support in a 24×7 rotational shift environment, troubleshoot, analyze, and resolve application and system incidents, monitor application logs, infrastructure alerts, and performance metrics to identify and resolve issues proactively.

Why It Might Be a Fit

This is a highly collaborative, fast-paced environment where operational excellence and customer satisfaction are central priorities. You will work closely with development, operations, and client teams to ensure timely issue resolution and a seamless service experience.

Requirements

• 3+ years of experience in application support, infrastructure monitoring, or production support environments
• Hands-on experience with Windows Server, IIS,.NET applications, Web.config, and Event Logs
• Strong understanding of ITSM tools such as ServiceNow or similar platforms
• Experience with SQL, including queries, job management, blocking issues, and Always On configurations
• Familiarity with monitoring tools for applications and infrastructure in enterprise environments
• Basic understanding of Azure cloud services and networking concepts
• Knowledge of ITIL framework (Foundation certification is a plus)
• Strong analytical, troubleshooting, and problem-solving skills in high-pressure environments
• Excellent communication skills in English, with experience supporting international clients preferred
• Ability to work in rotational shifts, including night coverage in a 24×7 support model

Benefits

• Opportunity to work in a global, 24×7 enterprise support environment
• Exposure to complex application and infrastructure ecosystems
• Remote work setup within India
• Career development in systems engineering and production support domains
• Collaboration with international teams and enterprise clients
• Learning opportunities across monitoring, cloud, and performance engineering tools
• Inclusive and equal opportunity work environment