Service Operations Excellence Manager, Controls (EMEA)
Johnson ControlsSchaffhausen, Switzerland ⢠Lombardy, Italy ⢠London, England, United Kingdom ⢠Community of Madrid, Spain
Posted March 25, 2026
Full Time
About the Company
Johnson Controls is a global leader in technology and one of the world's largest suppliers of building and automotive systems.
Job Description
Join Johnson Controls as a Service Operations Excellence Manager, Controls (EMEA) to drive operational excellence and improve service performance across the EMEA region. You will lead key service KPIs, establish strong performance routines, and standardize processes to shorten cycle times and improve profitability.
Requirements
- 8â12 years of experience in service operations, project management, or operational excellence
- Bachelorâs degree in Engineering or a related field
- Strong understanding of Order-to-Cash processes, backlog management and service delivery
- Experience in industrial, building technologies, HVAC or controls environments is an advantage
- Familiarity with Lean, Kaizen or Six Sigma methodologies
- Proficiency with CRM/ERP tools, ideally Salesforce
- Excellent communication, stakeholder management and influencing skills
Benefits
- A culture that values innovation, ownership and continuous improvement
- Career development within one of the worldâs leading technology companies
- Collaboration across diverse markets and business functions
- Opportunity to shape how a global leader executes service operations
- A high-impact regional role with visibility across the EMEA leadership structure
