Director of Client Services

As the Director of Client Services, you will lead and oversee Senior Account Managers and their teams to ensure exceptional client satisfaction, retention, and campaign success. This leadership position offers substantial growth potential within the organization.

Requirements

• Min. 8+ years experience with 4+ years hands-on account management
• Min. 4 years recent management of team sizes of 7+ direct reports
• Proven history of achieving clear KPIs and revenue targets via upsells, and churn management, for at least 4 years
• Demonstrated experience in developing Account managers to high levels of performance based on clear KPIs and targets
• Well-versed in SEO, inbound marketing, content, social, & web development, email automation, paid media, design
• Extremely organized, detail-oriented, disciplined, & resourceful
• Proven experience in team member coaching & performance management
• Highly systems-focused with experience in developing SOPs & KPIs
• Exceptionally strong in client relationship skills and account/sales strategy
• Familiarity with Traction EOS or Rockefeller habits is a major asset
• Experienced in an Agency environment is a major plus

Benefits

• Competitive compensation package
• 100% Remote work
• Performance-based bonuses
• Access to paid training, courses, events, and conferences
• Paid social events
• Weekly learning programs
• State-of-the-art technologies and tools