Customer Success Manager
JunctionUnited States
Posted March 12, 2026
110000 - 140000 USD
Full Time
About the Company
Junction is a digital health integration platform that unifies APIs from wearables, medical devices, and lab services, enabling developers at metabolic and longevity companies to access granular health data remotely. Its end‑to‑end workflow handles test ordering, results retrieval, and coordination across 5,000+ walk‑in centers, mobile phlebotomy, and kit shipping, dramatically reducing operational overhead. Junction supports a broad spectrum of use cases—from correlating HRV and sleep with recovery, to managing chronic conditions with blood‑pressure monitors and CGMs, to scaling data collection for clinical trials. By delivering a single universal API, the platform empowers teams to personalize treatment plans, extract actionable insights, and improve outcomes across multiple healthcare sectors.
Job Description
Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. We’re looking for a Customer Success Manager to join our team, who can make things happen without being asked, is comfortable in commercial conversations, and gets genuinely energized by a technically complex product in a mission-driven space.
Requirements
- 3–6 years of experience owning accounts end-to-end
- 20–50 accounts managed at a time
- CS experience
- Early-stage background
- Technical curiosity
- Commercial confidence
- Adaptability
- High agency
Benefits
- Generous early stage options
- Regular in-person offsites
- Bi-weekly team happy hours & events
- Monthly learning budget of $300
- Flexible, remote-first working
- 25 days off a year + national holidays
- Healthcare cover depending on location
